DELIVERY INFORMATION
Where is my order?
Once your order is placed and processed, you will receive a confirmation via WhatsApp containing all the relevant tracking details for your order.
How long will delivery take?
Our orders are shipped by road, and delivery typically takes 4–10 working days depending on your location.
What if I don’t receive tracking details?
If you haven’t received tracking information after placing your order, please reach out to us at:
Email: loomayur1.0@gmail.com
WhatsApp: +91 7978531195
Which delivery companies do you use?
We mostly ship through Delhivery, Ecom Express, and XpressBees. In case your pin code falls under a non-serviceable area, we may use other trusted domestic courier partners. You will be notified once your order is confirmed.
MY ORDER INFORMATION
How can I pay for my order?
We accept the following payment methods:
Debit/Credit Cards: Visa, Visa Debit, MasterCard
UPI: Google Pay, PhonePe, Paytm
Partial Cash on Delivery (COD) is also available
Why was my order canceled?
Orders may be canceled due to incorrect shipping address or contact information. Please make sure all the details are accurate at the time of placing your order.
Can I change or cancel my order?
If you need to cancel or make changes to your order, contact us within 12 hours of placing the order at:
Email: loomayur1.0@gmail.com
WhatsApp: +91 7978531195
I received a wrong/faulty/incomplete order. What should I do?
We’re really sorry for the inconvenience. Please email or WhatsApp us and mention you’re reporting a FAULTY item. Include the following details:
Your Order ID
Clear pictures of the faulty/wrong/incomplete product
Description of the issue
Your contact details
We’ll take full responsibility and resolve the issue quickly.
How do I return a product if I don’t like it?
We offer easy exchanges. Please refer to our Exchange Policy for full details.
Can I get a refund for my product?
We do not offer refunds. However, we provide store credit of equal value, which can be redeemed within 6 months. For help with using your store credit, contact us on WhatsApp at +91 7978531195.
OTHER INFORMATION
Do you have a physical store?
Currently, we operate online only. If any retail locations are added in the future, we will update our website and social media channels.
I messaged/emailed but haven’t received a reply.
We understand how important your queries are. We receive a high volume of messages daily and aim to respond as soon as possible. Your patience is appreciated.
For faster responses, you may also call us:
📞 +91 7978531195 (Mon–Sat, 10:30 AM to 6:30 PM)
Still need help?
Drop us a message:
📧 Email: loomayur1.0@gmail.com
📱 WhatsApp: +91 7978531195
We’ll get back to you as soon as we can!